Archlight’s Expertise-as-a-Service is a 24×7 IT support service that remotely troubleshoots IT problems for end-clients on behalf of MSPs, MSSPs, and end-clients. The service is responsible for handling day-to-day steady state in-scope tasks, providing technical assistance and support related to computer systems, hardware, networks, and software. The goal of this service is to provide quick and efficient resolution to IT issues, ensuring minimal disruption to the end-client’s operations. This service can be tailored to the specific needs of the MSPs, MSSPs, and end-clients, including support hours, response times, and the level of expertise required.